1. Scope
Paid FlowSRE subscriptions are processed by Paddle, our authorized reseller and merchant of record. Purchases are also subject to the Paddle Buyer Terms and Paddle Refund Policy.
2. Subscription cancellation
You may cancel a paid subscription at any time from FlowSRE under Plan → Manage billing, which opens the Paddle customer portal. Cancellation prevents future renewal charges and normally takes effect at the end of the current paid billing period.
3. Refund eligibility
Except where required by applicable law or Paddle's policies, subscription charges are non-refundable. This does not limit any mandatory consumer cancellation, withdrawal, or refund rights that apply in your location.
4. Technical problems
If a material defect prevents you from using a paid FlowSRE feature, contact us promptly. We will investigate the issue and, where appropriate, work with Paddle to provide a remedy or request a refund.
5. How to request a refund
Use the link in your Paddle receipt, the Paddle customer portal available from FlowSRE billing settings, or visit paddle.net. You may also contact support@flowsre.com with the email address used for the purchase and a description of the issue.
6. Refund processing
Eligibility and processing are handled by Paddle under its policies and applicable law. Approved refunds are generally returned to the original payment method where possible. Processing time may vary by payment provider.
7. Contact
Questions about cancellation or refunds can be sent to support@flowsre.com.